Bluecore Master Services Agreements

• For Bluecore Customers headquartered in European Economic Area (EEA) countries: Bluecore Master Services Agreement (EU), version 2.1 20191001 – This Agreement applies to Customers whose SOW Effective Date is on or after October 1, 2019. 
• For all other Bluecore Customers: Bluecore Master Services Agreement (USA), version 2.1 20191001 – This Agreement applies to Customers whose SOW Effective Date is on or after October 1, 2019.

Bluecore Service Level Agreement

• Bluecore Service Level Agreement (SLA), version 2.1 20191001 – This SLA applies to Customers whose SOW Effective Date is on or after October 1, 2019.