Be blue to the core. Join the team.

The Bluecore way is more than a product, a technology, a brand, a culture, or even a set of values. It’s a professional identity that will make you stand out, grow, and take pride in your career.

Our people are our competitive advantage.

Working at Bluecore 2022

We’re more than a numbers game, but a few key ones won’t hurt.

350+
Bluecorians
$1B
valuation
400+
retailers

The Bluecore team around the world.

Join a hybrid workforce with teams and available positions in the US, India, and Canada.

Our benefits support professional growth and personal wellness.

the fundamentals

The fundamentals

  • Competitive pay: We value our talent, and we know how to show it.
  • Hybrid work environment: With remote and in-person options, get the best of both worlds.
  • Flexible PTO (US): A healthy work-life balance is key to success.
  • Medical, dental, vision: We offer highly competitive benefits.
  • Stock options: We all work together, we all win together.
  • Parental leave: Multiple flexible options for new parents.
the extras

The extras

  • Annual learning and development stipend: A budget for your professional growth.
  • Monthly cash allowance: Funds for health, wellness, and more.
  • Weekly “get stuff done” day: A meeting-free day to focus on your most important projects.
  • Peer-to-peer Bonusly points: Recognize your coworkers, get recognized, and turn your points into cash or charitable donations.

The Culture: Together, we are better.

From DEI to ERGs, here are a few ways Bluecore focuses on the intersection of personal growth and company culture — straight from our people team.

Bluecore Hackathon

We take our hackathons rather seriously around here, and we invite everyone — not just engineers — to participate. Tap into your creative and strategic insight, apply your expertise, and learn from folks you might not normally work with.

Culture Council

The Bluecore Culture Council is an employee-led group that hosts a series of interactive workshops where Bluecorians can learn about themselves and their team members — and engage with each other in new ways that keep our values alive and well. For example, in our Radical Collaboration Series, explore your own motivations and values to arrive at your personal “why,” learn about the Bluecore “why,” and use both to improve authentic, direct, and productive communication in all you do.

Diversity, equity, and inclusion (DEI) group

At Bluecore, we believe in developing teams that are as diverse as the communities we serve. We hold ourselves accountable and build an inclusive culture that values differences, acknowledges inequity and our own inherent biases, and focuses on empowering those that are underrepresented in our organization.

Employee resource groups (ERGs)

Supported by our executive team, people team, and DEI committee, Bluecore’s ERGs are home to a host of employee-founded-and-led groups where people can meet, increase their education and awareness, and act as a resource for the company — all with Bluecore’s financial backing.

#CoreSupport
A group dedicated to supporting mental health and neurodiversity in the workplace. We look beyond stigmas, promote understanding, and empower our peers at Bluecore.
#QCore
A safe space for LGBTQIA+ Bluecorians. We welcome allies and provide resources and awareness around the struggles of LGBTQIA+ people — locally and globally.
#BlackAtBluecore
An inclusive environment that empowers Bluecore’s Black employees by promoting career growth and development and offering perspectives on issues that impact our community.
#Jewcore
A space for those who are part of or want to learn more about Jewish culture. We foster community, promote different cultures in the practice of Judaism, and create awareness around antisemitism.
#WomenAtBluecore
An environment where the women of Bluecore and allies can be authentic, support each other in career growth, and combat the biases that women in tech, sales, finance, and other industries face.

The Bluecore Way: How we express our values.

Our values are designed to support the entire company — one Bluecorian at a time.

#SimplePowerful
Simple solutions that don’t sacrifice performance or scale.
#SimplePowerful

“It means building robust, easily executable solutions for retailers to deepen meaningful relationships and keep their customers for life. It’s not complexity for complexity’s sake, but creating powerful, simple solutions that personalize and exceed the customer experience at every point in the shopper journey.”

The Bluecore Hackathon Winning Team

#WeWinWhenOurCustomersWin
Deliver value to the customer, because their success is our success.
#WeWinWhenOurCustomersWin

“It means constantly tying our strategy to our partners’ business goals. It’s being diligent in reviewing performance, testing constantly, pivoting when necessary, and making sure that value is obvious by hitting key milestones in shared success plans.”

Danielle Kim
Director, Customer Success

#SeekLessons
Learn from the good and the could-be-better.
#SeekLessons

“Seek out the lessons in any situation, whether good or bad. Don’t fear failure. If you don’t succeed, know that even in failure there is opportunity — the opportunity to reflect, grow, and embrace the new lessons learned.”

Veinia Hicks
Senior HR Business Partner

#OneBluecore
We’re united by our shared mission.
#OneBluecore

“To me, #OneBluecore means to push each other toward success every day with respect and compassion, being open and inclusive to each person’s uniqueness, and aligning under the sole purpose of achieving great things for ourselves, each other, and the company.”

Jesse Boone
Senior Product Support Engineer | Winner of the Values Impact and Culture Award

#BestSolutionsMatter
Think in solutions, be open minded, and share your voice.
#BestSolutionsMatter

“At Bluecore, we think in terms of solutions — how can we add value that results in success for our customers? By asking big questions, we invite all Bluecorians to participate in the answers. Diversity in problem-solving powers transformational ideas.”

Arvind Krishnan
Senior Vice President, Engineering

#ActWithIntention
Make purposeful decisions and remain accountable.
#ActWithIntention

“This value is so grounding in a dynamic industry where we’re moving at hyper-speed. It’s easy to chase a shiny object and become distracted, but it’s important to trust what we are focused on and hold ourselves accountable for the goals and actions we’ve committed to so we can understand if our bets are working and decide if and when we need to pivot.”

Sarah Cascone
Vice President, Marketing

#ImagineThePossibilities
Think BIG and with optimism.
#ImagineThePossibilities

“It means marrying a limitless vision with pragmatism. It’s not about building a channel… imagine how you can transform communications. It’s not about just making recommendations… imagine democratizing intelligence. It’s not about collecting data… imagine what it means to be a platform that becomes a single source of truth for designing strategies.”

Prashant Kumar
Vice President, Product

Start shaping the future of retail with us. Apply to become a Bluecorian.

Location
Team
BizOps – Sales Ops Analyst
Remote, India

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

Job Description

Overview

We are seeking a meticulous and detail-oriented individual to join our team as a BizOps -Sales Ops Analyst. In this role, you will be responsible for ensuring the accuracy of data related to closed won deals within our Salesforce CRM system. You will meticulously review contracts and associated documentation to verify information, correct any discrepancies, update opportunity records, and ensure that all necessary products are accurately reflected. This position requires strong attention to detail, excellent organizational skills, and proficiency in Salesforce CRM.

 

Responsibilities

  • Data Verification: Review contracts and associated documentation for closed won deals to verify the accuracy of data such as pricing, quantities, and product details.
    • Review and process signed contracts and process the data into finance-ready format for operating metrics
    • Audit opportunity contract details for accuracy and consistency
    • MRR Reconciliation: Revenue monitoring and management, specifically for month-end, quarter-end and annual trends
    • Maintaining data accuracy and integrity
  • Record Correction: Update opportunity records in Salesforce CRM to accurately reflect the information provided in the contracts. This includes correcting any errors or discrepancies identified during the review process.
  • Product Addition: Ensure that all products associated with closed won deals are correctly documented in Salesforce CRM. Add any missing products and update product details as necessary.
  • Amount Updates: Verify the total amounts and financial details of closed won deals against the contract terms. Update the amounts in Salesforce CRM to reflect the correct values.
  • Collaboration: Work closely with sales teams, contract administrators, and other stakeholders to resolve any discrepancies or issues related to closed won deals.
  • Documentation: Maintain detailed records of all changes made to opportunity records and associated documents. Ensure that all updates are accurately documented for future reference.
  • Process Improvement: Identify opportunities to streamline and improve the closed won deals processing workflow. Make recommendations for enhancements to increase efficiency and accuracy.

 

Qualifications

  • 2+ years of Salesforce administration experience
  • Salesforce Administrator Certification required
  • Exceptional critical thinking, analytical, and problem solving skills with a strong drive to seek resolution to issues
  • An obsession with data quality, accuracy and standardization
  • Detail-oriented 
  • Ability to work independently in a fast paced environment
  • Project management experience a plus
See job
Campaign Developer
Remote, India

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

About Bluecore:
Bluecore is a marketing technology company that’s reimagining how the world’s fastest-growing retail brands transform casual shoppers into lifetime customers. Through our patented retail data model and the recent release of Bluecore Communicate™ and Bluecore Site™, we replace manual processes with an intelligent, AI-driven workflow. We are credited with doubling email revenue, and growing customer retention for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Glassdoor and ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies.

Front End Developer
(US Hours: 9am – 5pm EST)

Job Description

We are looking for a qualified Front-end developer to join our IT team. You will be responsible for building email and web components for various international e-commerce clients.You should be able to translate our company and customer needs into functional and appealing interactive applications.We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with functional visual design, ensuring a great user experience.

Responsibilities

  • Use markup languages like HTML5 to create email templates
  • Use frontend technologies to create email captures and promotions on websites
  • Collaborate with web designers to improve usability, speed and create
    pixel-perfect templates/promotions for desktop and mobile
  • Can work with wireframes, mockups, and prototypes
  • Ensure high-quality graphic standards and brand consistency
  • Stay up-to-date on emerging technologies

Requirements

  • Proven work experience as a Front-end developer
  • Experience with building marketing email templates
  • Hands-on experience with HTML5 and best practices (W3C)
  • Hands-on experience with CSS3, Bootstrap, and Flex
  • Hands-on experience with JavaScript, jQuery
  • Familiarity with browser inspector, cross-browser testing and debugging
  • Understanding of design aesthetics, UI/UX fundamentals
  • Hands-on experience with Adobe Photoshop CC or Sketch or Figma
  • An ability to perform well in a fast-paced environment
  • Excellent analytical and multitasking skills

Work Hours
This position requires working US hours, Monday – Friday from 9am to 5pm EST.Occasional flexibility may be required based on project needs.

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Customer Success Manager
Remote, India

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

Bluecore is a retail marketing technology company that is reimagining the way retailers communicate with shoppers. The 2019 launch of Bluecore Communicate™ introduces retailers to a fundamentally different email solution that replaces manual processes with an intelligent, AI-driven workflow. More than 400 retail brands, including Staples, Tommy Hilfiger, The North Face, TomboyX, and Bass Pro Shops, increase their marketing performance with less effort through Bluecore. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies.

As a Customer Success Manager you represent Bluecore by supporting, strategising and executing with sophisticated Enterprise e-commerce marketing teams. You are accountable for the customer’s overall success with Bluecore, including adoption of Bluecore solutions, maintaining overall customer health, experience, and satisfaction, and having a strong focus on customer retention. The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life.You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization!

Responsibilities

  • Drive performance marketing for our retail e-commerce customers through understanding their business needs, mapping goals, and executing on marketing strategy through the use of Bluecore’s platform
  • Proficient in implementing and managing Martech SaaS solutions for multi-level customer environment
  • Manage customer experience through effective communication, maintaining customers overall health, and having a strong focus on growth and performance to ensure retention
  • Partner with senior members of the team and leadership to identify customer signals and proactively mitigate risk.
  • Partner with Services, Product, Sales and other internal teams to identify and prioritize new capabilities that could add value for the customer and collaborate on launching new offerings.
  • Present data driven recommendations, content and audience recommendations, and program expansions to customers by leveraging your analytical skills and retail e-commerce industry knowledge
  • Apply strong program management rigor; able to multitask, effectively prioritize issues/escalations, and manage multiple customer initiatives simultaneously

Qualifications:

  • Graduate/Management graduate degree and relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company
  • Brand-side retail experience or digital marketing experience for retail customers required
  • Customer success, account management or related experience in a fast paced, innovative SaaS technology company a plus
  • Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred.
  • Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment

 

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HR Operations Associate
Remote, India

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

Bluecore is a Retail Performance Cloud specializing in artificial intelligence – based workflows. Our unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent, marketing communications and personalized campaigns in seconds vs. days. More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger and Best Buy Canada, increase their performance with less effort leveraging our products. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies

 

HR Operations Associate

Position Overview:

We are seeking a motivated and detail-oriented HR Operations Associate with some inclination towards recruitment to join our dynamic People team. The ideal candidate should experience in HR operations, possess excellent organizational skills, and be familiar with various HR functions. The HR Operations Associate will play a critical role in supporting day-to-day HR operations and ensuring the smooth functioning of HR processes within the organization.

Responsibilities:

  • Support the People team in executing various HR operational activities including handling administrative tasks like maintaining and updating employee records and scheduling meetings
  • Maintain and update employee records and databases accurately and in a timely manner.
  • Assist in the preparation of HR documents such as HR policies, Onboarding materials, and employee letters
  • Should be comfortable or have desire to manage associate-level recruitment activities
  • Proficiency to handle job portals, Linkedin and Applicant Tracking Systems
  • Coordinate with different departments to facilitate HR-related processes
  • Work as per compliance in all HR operations and maintain confidentiality of sensitive HR information.
  • Participate in HR projects, initiatives, and process improvements as assigned
  • Proficient in drafting business mails and documents as and when required
  • Coordinating end to end with various vendors
  • Maintaining sufficient and timely stocks of onboarding assets
  • Supporting employee engagement initiatives and celebrations like Diwali etc.
  • Stay updated with industry best practices and trends in HR operations and make recommendations for process enhancements.
  • Contribute to a positive and collaborative work environment within the people team and across the organization.

Qualifications

  • Bachelor’s/Master’s degree in Human Resources, Business Administration, or a related field.
  • 2+ years of experience in HR operations or a similar role.
  • Excellent attention to detail and organizational skills.
  • 1-2 years of experience in end to end recruitments
  • Excellent interpersonal and communication skills at all levels of an organization with ability to build confidence and trust in leading the recruitment process
  • Strong understanding of HR processes and best practices.
  • Proficient in using G Suite (sheets/docs/slide) and  MS Office Suite (Word, Excel, PowerPoint).
  • Ability to handle sensitive and confidential information with integrity and discretion.
  • Strong communication skills, both verbal and written.
  • Ability to prioritize tasks and work efficiently in a fast-paced environment.
  • Inherent self-sufficiency, flexibility and confidence with a preference for autonomy

 








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Principal software Engineer
Remote,India

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

 

Principal Software Engineer

 

Bluecore is a Retail Performance Cloud specializing in artificial intelligence – based workflows. Our unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent, marketing communications and personalized campaigns in seconds vs. days. More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger and Best Buy Canada, increase their performance with less effort leveraging our products. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies

 

We are looking for Principal Software Engineers to work across our engineering teams to build scalable, extensible, reliable, and performant systems that provide significant company and industry level impact. Our ideal candidate thrives in a fast-paced startup environment that allows them to take ownership over their work, add considerable value, and play a hand in driving the overall growth and success of Bluecore. Our stack consists primarily of Python and Golang on the backend, and JavaScript (React) on the frontend. We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes/GKE, BigQuery, and Cloud SQL. We hold a true “Tech-First” mentality here at Bluecore, enabling us to build an Engineering organization that values constant innovation and encourages its members to bring in new ideas, try them out, and really implement them. Bluecore’s Engineering team is made up of exemplary engineers who believe in working collaboratively to solve complex technical problems and build creative solutions that are as simple as possible, but as powerful as necessary.  We emphasize a culture of making good tradeoffs, working as a team, and leaving your ego at the door.

 

Responsibilities:

  • Design, architect, and build performant, reliable, high-quality systems at scale within one or more engineering domains. Provide significant engineering contributions even in domains with less expertise.
  • Work cross-functionally with product managers, data scientists, and cross-functional engineers to deliver high quality products.
  • Function as a sought-out mentor and leader for a technical domain or set of domains across the company.  Act as a role model for every engineer in the organization and promote Bluecore engineering values to the company.
  • Increase the technical capabilities and upper limits of your own areas of responsibility and expertise, as well as those of your associated team members.  Teach sessions, write documentation, and actively mentor to decrease the ramp up time of new and existing team members.
  • Plan, design, and roadmap extremely large and complex projects with difficult and intertwined dependencies that push the boundary of what the engineering team and the entire business is capable of.  Promote coding standards, styles, and design principles across the organization.
  • Proactively identify technology opportunities for the company, and push technical ideas, proposals, and plans to the entire organization and beyond through presentations, technical specs, blog posts, and documentation.  
  • Lead company-wide technical strategy and decisions and facilitate progress by building consensus amongst senior engineering leadership and company leadership.  Advise and advocate for best tools, methods, and approaches for the entire engineering organization.
  • Evangelize Bluecore Engineering internally and externally, including leading external initiatives to promote Bluecore Engineering in the wider community.

 

Requirements:

  • 14+ years of relevant professional experience, preferably within a similar industry or technology space. 
  • S./B.E in one of the following departments (i) Computer Science, (ii) Computer Engineering, (iii) Information Sciences, (iv) Electronics, (v) Mathematics, or relevant field/equivalent work experience.
  • Significant programming expertise. Experience with languages such as Go, Python, C++ or Java.
  • 5+ years of experience with cloud platforms such as AWS and GCP.
  • Deep understanding and domain expertise in building large, complex distributed and/or data-driven systems from inception to launch.  Extensive experience pushing multiple product releases and/or feature iterations, with an eye towards scalability, reliability, cost, and optimization.
  • Is a leading expert in one or more engineering domains, such as stream processing, big data, feature development or product engineering, and regularly contributes to technical communities external to Bluecore.
  • Experience executing large refactors in the codebase that impact cleanliness and efficacy of product or system-wide infrastructure.  Experience leading the redesign or migration of a codebases, feature set, or system architecture ideal. 
  • Capable of owning engineering and company level issues or gaps, and successfully planning and executing towards resolution, all while continuously identifying and exploring additional opportunities and proactively preventing upcoming risks.
  • Experience developing technical roadmaps and estimates that have pushed product and business growth over several quarters.  Has a proven track record of successfully completing work that spans multiple teams and quarters, creating large impacts to business success.  
  • Experience excelling within a high-growth, startup environment or building out a new team/function within a larger company preferred.
  • Experience with technical team mentorship, including guiding other engineers to become more effective technical leaders and providing feedback on best practices in code and design. 
  • Able to identify your team’s dependencies on other areas and across functions, communicate effectively to remove any immediate blockers, and propose and implement process changes that strengthen and maintain efficiency. 
  • Adept at effectively communicating with external customers about critical production issues, as well as working with internal stakeholders from Bluecore’s customer success and support teams to propose and implement immediate fixes and resolution plans.

 

At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

 

Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

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QA Specialist
Remote,India

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

QA SPECIALIST
(US Hours: 9am – 5pm EST)

 

The QA specialist will be responsible for ensuring all promotional campaigns (email/web/sms) are sent error free with minimal rounds of revisions or feedback.
They will be doing the final checks before sending deliverables to customers and must be extremely detail oriented.
This is a unique opportunity to come in and help reshape our workflows and ensure we are providing an outstanding experience to our customers! 

Responsibilities

  • Develop and execute test plans against campaign requirements and specifications.
  • Test email/site campaigns on multiple devices and browsers, to ensure accurate  rendering.
  • Test templates/campaigns from a functional standpoint:
    including link verification, tracking information, audience creation etc.
    So hands on with litmus, emailOnAcid, browserStack.com, lambdaTest or similar tools are a plus.
  • Report and validate issues and defects in a clear and organised manner using our feedback systems.
  • Document and report on recurring issues so we can address and course correct as a team.
  • Serve as a POC for Onboarding/CustomerSuccess/PMs for project specific questions/updates.

Requirements

Formal

  • Bachelor’s degree from an accredited college or university 
  • 2+ Years of production QA experience
    Tech
  • Basic understanding of web development HTML5, CSS3, JavaScript
  • Knowledge of best practices laid by the W3C and WCAG standards

 

Cognitive

  • Attention to extreme details and perfection at a pixel level
  • Understanding of design aesthetics, graphic standards and brand consistency

Tools

  • Familiarity with browser inspector, cross-browser testing and debugging
  • Experience with Accessibility testing
  • Hands-on experience with Photoshop/Sketch/Figma
  • Experience with JIRA, Monday.com or equivalent PM tools preferred

 

Benefits

Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest-growing marketing technology companies.
– Comprehensive medical, dental, and vision insurance

– Monthly discretionary reimbursement towards fitness, home office and/or Learning and Development opportunities 

– Generous Parental Leave & flexible vacation policy

We are a remote first company and recruit from all over India; this role would require maintaining Indian Standard Time of business
Although never required, Bluecorians will have the option to work from our Noida headquarters on occasion moving forward

About Us

Bluecore is a marketing technology company that’s reimagining how the world’s fastest-growing retail brands transform casual shoppers into lifetime customers. Through our patented retail data model and the recent release of Bluecore Communicate™ and Bluecore Site™, we replace manual processes with an intelligent, AI-driven workflow. We are credited with doubling email revenue and increasing customer retention for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Glassdoor and ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies. 

We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together – but employees will always have the option on where they work best. 

At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.  Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

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Senior Customer Success Manager
Remote, US

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with sophisticated Enterprise e-commerce marketing teams. You are accountable for the customer’s overall success with Bluecore, including adoption of Bluecore solutions, maintaining overall customer health, experience, and satisfaction, and having a strong focus on the customer retention. The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life. You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heros within their organization!

Responsibilities 

  • Drive performance marketing for our retail e-commerce customers through understanding their business needs, mapping goals, and executing on marketing strategy through the use of Bluecore’s platform
  • Proficient in implementing and managing Matech SaaS solutions for multi-level customer environment
  • Deep understanding of email marketing, SMS marketing, digital marketing operations, ESP platforms, data analytics, business intelligence, CRM and database integrations
  • Manage customer experience through effective communication, maintaining customers overall health, and having a strong focus on growth and performance to ensure retention
  • Utilize your knowledge of the customers marketing initiatives, segments, marketing stack, and technical capabilities to  optimize their use of our solutions in a way that builds our strategic impact and drives deeper product utilization.
  • Partner with Services, Product, Sales and other internal teams to identify and prioritize new capabilities that could add value for the customer and collaborate on launching new offerings.
  • Present data driven recommendations, content and audience recommendations, and program expansions to customers by leveraging your analytical skills and retail e-commerce industry knowledge
  • Apply strong program management rigor; able to multitask, effectively prioritize issues/escalations, and manage multiple customer initiatives simultaneously.

Qualifications

  • BA/BS degree and 4 + years of relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company 
  • Brand-side retail experience or digital marketing experience for retail customers required
  • Customer success, account management or related experience in a fast paced, innovative SaaS technology company a plus
  • Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred.
  • Willingness to travel to customers at least 20% of the time
  • Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment

Salary Range: $115k to $135k + 20% variable compensation. 

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.

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Senior Product Manager, Identification
Remote

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

Senior Product Manager, Identification

We’re looking for a Product Development leader to fuel the next stage of Bluecore’s rapid growth by owning the end-to-end Product Development and launch the next generation of Bluecore’s Identification product offering, as well as new product investments. A successful candidate will be curious, analytical, problem solver, customer-focused and able to build a competitive and differentiated product. The leader will successfully partner with Engineering, Product Marketing, Customer Success and Sales teams, to drive execution, launch and adoption.

This role will be focusing in on our Identification product. Identification isn’t just about recognizing a shopper by email or phone number, it’s about connecting the dots between past behaviors and future interactions.

In a landscape where third-party data is becoming less reliable and third-party cookies are on the brink of extinction, you will build a game-changing solution. With Bluecore, you’ll harness the power of first-party identification strategies. Our transparent ID offering is built on a foundation of first-party techniques, including our cutting-edge javascript snippet, precision purchase pixel, expansive transparent ID network, dynamic lead capture campaigns, and seamless email appends. With Bluecore ID network, every interaction becomes an opportunity to deepen customer relationships and drive conversions.

The Role:

  • Own the full product life cycle of a new product line including requirements gathering, story writing & functional spec’ing, maintaining the backlog, prioritization, and roadmap, Guiding design team and engineering- Go-to-market- Enhancement, etc.
  • Serve as an SME for Email and Lifecycle Marketing, with a specific focus on building and developing ID products that increase addressability, 1P ID and reach. Unifying customer needs with market trends and profitability to define product vision and strategy
  • Work with cross-functional teams, including Sales, Customer Success, Engineering and Product Marketing to support bringing products to market and drive adoption
  • Work closely with Product Marketing to leverage product feedback, analyze industry trends, and synthesize product requests into roadmap planning
  • Analyze and track competitive threats and trends within the industry and provide strategic evaluation for key competitors
  • Creativity and independence is encouraged – with personal leadership on owned projects

 

Requirements

  • Bachelor’s degree in Business, Engineering, Computer Science or equivalent
  • Extensive experience building MarTech products with a specific focus on Lifecycle Marketing and Identification; knowledge of Javascript and hands on experience with Analytics is a big plus
  • 5+ years of Product Management experience preferentially with SaaS products and/ or B2B Products
  • Alternatively, 7+ years in CDP, Identity resolution, general retail marketing, e-commerce, digital marketing, ad tech, data or data product monetization 
  • Strong strategic thinking and market thinking skills
  • Ability to adapt and deliver in fast-moving environment
  • Possess a natural empathy for the users
  • Self-starter who is comfortable working with ambiguity
  • Excellent interpersonal, communication, and collaboration skills

Salary Range

Salary Range: $170k to $190K

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.

 

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Software Engineer – Backend
Remote, India

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

About Bluecore:
Bluecore is a marketing technology company that’s reimagining how the world’s fastest-growing retail brands transform casual shoppers into lifetime customers. Through our patented retail data model and the recent release of Bluecore Communicate™ and Bluecore Site™, we replace manual processes with an intelligent, AI-driven workflow. We are credited with doubling email revenue, and growing customer retention for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Glassdoor and ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies.
SOFTWARE ENGINEER 
We are looking for Software Engineers to work across our engineering teams to build web applications and backend systems that perform at scale. The ideal candidate is adept at writing robust, extensible, and efficient code and has a knack for solving sophisticated problems with simple solutions. Our stack consists primarily of Python and Golang on the backend and React on the frontend. We see technology as a means to solve problems and get things done and thus prioritize talent over existing skill sets. We use Google Cloud-hosted infrastructure services including Google App Engine, Kubernetes, BigQuery, and Cloud SQL. Our culture emphasizes making good tradeoffs, working as a team, and leaving your ego at the door.
 
Responsibilities:
  • Design, architect, and build performant, reliable, high-quality systems at scale
  • Own projects end-to-end, including gathering requirements, crafting, implementing, testing, deploying, and maintaining systems
  • Work cross-functionally with product managers, data scientists, and engineers to deliver high-quality products
Requirements:
  • 1-3 years of meaningful professional experience
  • B.E./B.S. in one of the following departments (i) Computer Science, (ii) Computer Engineering, (iii) Information Sciences, (iv) Mathematics or relevant field/equivalent work experience
  • Significant programming expertise.
  • Experience with languages such as Python or Go is a plus
  • Track record of delivering high-quality products
  • Passion for learning new technologies and developing skills
  •  A knack for getting things done, whether it be independently or in a team
  • Experience/Passion for exploring diverse fields such as Machine Learning, AI, microservice architecture
 
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Staff SDET (QA)
India,Remote

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!



Bluecore is a Retail Performance Cloud specializing in artificial intelligence – based workflows. Our unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent, marketing communications and personalized campaigns in seconds vs. days. More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger and Best Buy Canada, increase their performance with less effort leveraging our products. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies

 

Staff Quality Assurance Engineer

Position Overview:

We are looking for a seasoned Senior Staff Quality Assurance Engineer with over 12 years of experience in Quality Assurance, with a strong focus on automation frameworks using Python for both Frontend and Backend testing. The ideal candidate will have a proven track record of actively contributing to automation efforts, mentoring teams, defining best practices, implementing efficient processes and tools, and increasing automation coverage. The candidate should also have extensive experience with Continuous Integration/Continuous Deployment (CI/CD) pipelines and familiarity with Google Cloud Platform (GCP). Experience with Selenium and pytest is required; Playwright exposure is appreciated.

 

Responsibilities:

  • Lead the design, development, and implementation of automated testing frameworks for both Frontend and Backend systems using Python.
  • Actively participate in automation efforts, ensuring high-quality test coverage and reducing manual testing efforts.
  • Mentor and coach team members on automation best practices, coding standards, and testing methodologies.
  • Collaborate with cross-functional teams to define and implement QA processes, standards, and tools to improve efficiency and effectiveness.
  • Champion the adoption of CI/CD practices to streamline the deployment pipeline and ensure rapid delivery of high-quality software.
  • Drive the adoption and integration of testing tools and technologies within the organization.
  • Provide leadership and guidance to the QA team, promoting a positive and inclusive work environment.
  • Facilitate regular team meetings, goal-setting sessions, and training sessions to enhance team skills and capabilities.
  • Work closely with development teams to identify areas for automation and develop comprehensive test plans.
  • Analyze test results, identify defects, and work with development teams to resolve issues in a timely manner.
  • Stay up-to-date with industry trends, best practices, and emerging technologies in Quality Assurance and test automation.
  • Contribute to a culture of continuous improvement by actively seeking and providing feedback, sharing knowledge, and participating in process improvement initiatives

 

Qualifications

  • Minimum of 12 years of experience in Quality Assurance, with a focus on automation testing.
  • Strong proficiency in Python programming language and experience developing automation frameworks from scratch.
  • Extensive experience with both Frontend and Backend testing methodologies and tools, including Selenium & Playwright.
  • Knowledge of test infrastructure setup and maintenance, including virtual environments and containerization technologies (e.g. Docker).
  • Experience in scoping and managing vendors for QA-related projects, including contract negotiation and performance evaluation.
  • Proven experience in mentoring and leading teams, setting best practices, and driving process improvements.
  • Deep understanding of CI/CD pipelines and experience with tools like Jenkins, Buildkite, GitLab CI, or CircleCI.
  • Hands-on experience with cloud platforms, preferably Google Cloud Platform (GCP).
  • Excellent communication skills with the ability to collaborate effectively with cross-functional teams.
  • Strong problem-solving skills and attention to detail.
  • Experience in Docker, Kubernates is a plus.
  • Certification in software testing (e.g., ISTQB) is a plus.

 

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