The Engineering team’s Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.

Bluecore’s Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform.  As  FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients – drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer’s vertical, audience behavior and product mix.

As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industry’s top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications.

You Are A Perfect Fit If You Love:

-Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecore’s technology for them. You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore.

-Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion.

-Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices.

-Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you.

Responsibilities: 

• Write client-side JavaScript to be run on clients’ websites and configure custom recommendation logic using domain-specific tooling.
  
• Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore.
• Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed.
• Develop the best technical solution possible for the toughest challenges that our customers will throw at you.
• Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team.
• Monitor the overall health and uptime of our most critical connections to clients
• Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering.

Requirements

• Experience 2- 5 years into Solutions Engineering. 
• Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge.
• Current or past professional experience in a client-facing role, working and communicating directly with customers.
• Fluent in JavaScript and familiar with various other web development technologies. 
• Ability to take ambiguous workflows and turn them into structured processes.

Nice to have 

• Expose to (interested in learning) in SQL, Python, or Google Cloud functions.
• Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms.
• Ability to grow into a client-facing technical resource as career progresses in Bluecore.
  
  Shift Timings – 6:30 PM IST – 2:30 AM IST

The Engineering team’s Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.

Bluecore’s Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform.  As  FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients – drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer’s vertical, audience behavior and product mix.

As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industry’s top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications.

You Are A Perfect Fit If You Love:

-Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecore’s technology for them. You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore.

-Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion.

-Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices.

-Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you.

Responsibilities: 

• Write client-side JavaScript to be run on clients’ websites and configure custom recommendation logic using domain-specific tooling.
  
• Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore.
• Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed.
• Develop the best technical solution possible for the toughest challenges that our customers will throw at you.
• Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team.
• Monitor the overall health and uptime of our most critical connections to clients
• Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering.

Requirements

• Experience 2- 5 years into Solutions Engineering. 
• Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge.
• Current or past professional experience in a client-facing role, working and communicating directly with customers.
• Fluent in JavaScript and familiar with various other web development technologies. 
• Ability to take ambiguous workflows and turn them into structured processes.

Nice to have 

• Expose to (interested in learning) in SQL, Python, or Google Cloud functions.
• Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms.
• Ability to grow into a client-facing technical resource as career progresses in Bluecore.
  
  Shift Timings – 6:30 PM IST – 2:30 AM IST

The Engineering team’s Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.

Bluecore’s Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform.  As  FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients – drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer’s vertical, audience behavior and product mix.

As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industry’s top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications.

You Are A Perfect Fit If You Love:

-Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecore’s technology for them. You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore.

-Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion.

-Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices.

-Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you.

Responsibilities: 

• Write client-side JavaScript to be run on clients’ websites and configure custom recommendation logic using domain-specific tooling.
  
• Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore.
• Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed.
• Develop the best technical solution possible for the toughest challenges that our customers will throw at you.
• Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team.
• Monitor the overall health and uptime of our most critical connections to clients
• Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering.

Requirements

• Experience 2- 5 years into Solutions Engineering. 
• Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge.
• Current or past professional experience in a client-facing role, working and communicating directly with customers.
• Fluent in JavaScript and familiar with various other web development technologies. 
• Ability to take ambiguous workflows and turn them into structured processes.

Nice to have 

• Expose to (interested in learning) in SQL, Python, or Google Cloud functions.
• Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms.
• Ability to grow into a client-facing technical resource as career progresses in Bluecore.
  
  
  

The Engineering team’s Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.

Bluecore’s Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform.  As  FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients – drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer’s vertical, audience behavior and product mix.

As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industry’s top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications.

You Are A Perfect Fit If You Love:

-Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecore’s technology for them. You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore.

-Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion.

-Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices.

-Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you.

Responsibilities: 

• Write client-side JavaScript to be run on clients’ websites and configure custom recommendation logic using domain-specific tooling.
  
• Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore.
• Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed.
• Develop the best technical solution possible for the toughest challenges that our customers will throw at you.
• Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team.
• Monitor the overall health and uptime of our most critical connections to clients
• Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering.

Requirements

• Experience 2- 5 years into Solutions Engineering. 
• Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge.
• Current or past professional experience in a client-facing role, working and communicating directly with customers.
• Fluent in JavaScript and familiar with various other web development technologies. 
• Ability to take ambiguous workflows and turn them into structured processes.

Nice to have 

• Expose to (interested in learning) in SQL, Python, or Google Cloud functions.
• Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms.
• Ability to grow into a client-facing technical resource as career progresses in Bluecore.
  
  Shift Timings – 6:30 PM IST – 2:30 AM IST

The Engineering team’s Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.

Bluecore’s Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform.  As  FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients – drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer’s vertical, audience behavior and product mix.

As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industry’s top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications.

You Are A Perfect Fit If You Love:

-Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecore’s technology for them. You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore.

-Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion.

-Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices.

-Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you.

Responsibilities: 

• Write client-side JavaScript to be run on clients’ websites and configure custom recommendation logic using domain-specific tooling.
  
• Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore.
• Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed.
• Develop the best technical solution possible for the toughest challenges that our customers will throw at you.
• Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team.
• Monitor the overall health and uptime of our most critical connections to clients
• Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering.

Requirements

• Experience 2- 5 years into Solutions Engineering. 
• Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge.
• Current or past professional experience in a client-facing role, working and communicating directly with customers.
• Fluent in JavaScript and familiar with various other web development technologies. 
• Ability to take ambiguous workflows and turn them into structured processes.

Nice to have 

• Expose to (interested in learning) in SQL, Python, or Google Cloud functions.
• Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms.
• Ability to grow into a client-facing technical resource as career progresses in Bluecore.
  
  Shift Timings – 6:30 PM IST – 2:30 AM IST

The Engineering team’s Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.

Bluecore’s Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform.  As  FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients – drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer’s vertical, audience behavior and product mix.

As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industry’s top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications.

You Are A Perfect Fit If You Love:

-Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecore’s technology for them. You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore.

-Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion.

-Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices.

-Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you.

Responsibilities: 

• Write client-side JavaScript to be run on clients’ websites and configure custom recommendation logic using domain-specific tooling.
  
• Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore.
• Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed.
• Develop the best technical solution possible for the toughest challenges that our customers will throw at you.
• Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team.
• Monitor the overall health and uptime of our most critical connections to clients
• Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering.

Requirements

• Experience 2- 5 years into Solutions Engineering. 
• Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge.
• Current or past professional experience in a client-facing role, working and communicating directly with customers.
• Fluent in JavaScript and familiar with various other web development technologies. 
• Ability to take ambiguous workflows and turn them into structured processes.

Nice to have 

• Expose to (interested in learning) in SQL, Python, or Google Cloud functions.
• Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms.
• Ability to grow into a client-facing technical resource as career progresses in Bluecore.
  
  Shift Timings – 6:30 PM IST – 2:30 AM IST

Bluecore is a Retail Performance Cloud specializing in artificial intelligence – based workflows. Our unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent, marketing communications and personalized campaigns in seconds vs. days. More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger and Best Buy Canada, increase their performance with less effort leveraging our products. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies

HR Associate

Position Overview:

We are seeking a motivated and detail-oriented HR Associate with inclination towards  both recruitments and operational skills to join our dynamic People team. The ideal candidate should have experience in recruitments,HR operations, possessing excellent organizational skills, and be familiar with various HR functions. An HR Associate will play a critical role in supporting recruitments and day-to-day operations activity. Ensuring the smooth functioning of an entire HR process within the organization.

Responsibilities:

• Efficiently manage an average open requisition load of 5-6 requisitions at a time
• Work directly with the team to develop clear job descriptions
• Actively source candidates through varied job portals,LinkedIn and internal ATS
• Present qualified candidates to hiring managers, with a focus on providing clear and relevant candidate data as appropriate to the position level and hiring manager expectations
• Taking care of end to end recruitment right from preparing JD to closing the requisition
• Maintain applicant tracking system and all candidate work flows, with the ability to produce activity & candidate tracking reports as and when required
• Building candidate pipeline for key roles and provide superior talent
• Support the People team in executing various HR operational activities including handling administrative tasks like maintaining and updating employee records and scheduling meetings
• Maintain and update employee records and databases accurately and in a timely manner.
• Assist in the preparation of HR documents such as HR policies, Onboarding materials, and employee letters
• Coordinate with different departments to facilitate HR-related processes
• Work as per compliance in all HR operations and maintain confidentiality of sensitive HR information.
• Participate in HR projects, initiatives, and process improvements as assigned
• Proficient in drafting business mails and documents as and when required
• Coordinating end to end with various vendors
• Maintaining sufficient and timely stocks of onboarding assets
• Supporting employee engagement initiatives and celebrations like Diwali etc.
• Stay updated with industry best practices and trends in HR operations and make recommendations for process enhancements.
• Contribute to a positive and collaborative work environment within the people team and across the organization.

     Qualifications

• Bachelor’s/Master’s degree in Human Resources, Business Administration, or a related field.
• 2+years of experience in handling end to end recruitments
• Hands on experience of working on job portals and ATS
• Experience in hiring for both tech and non tech roles
• 2+ years of experience in HR operations or a similar role.
• Excellent attention to detail and organizational skills.
• Excellent interpersonal and communication skills at all levels of an organization with ability to build confidence and trust in leading the recruitment process
• Strong understanding of HR processes and best practices.
• Proficient in using G Suite (sheets/docs/slide) and  MS Office Suite (Word, Excel, PowerPoint).
• Ability to handle sensitive and confidential information with integrity and discretion.
• Strong communication skills, both verbal and written.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy

Job Title: Product Manager – Content Intelligence Team

Location: India
Department: Product Management
Experience Level: 5+ Years

About the Role
Bluecore is seeking a technically proficient Product Manager with 5+ years of experience to lead our Content Intelligence efforts, powering real-time content personalization, modular campaign logic, and the operationalisation of machine learning across billions of shopper interactions. This role sits at the core of how our system transforms raw data and predictive insights into dynamic, scalable content experiences for marketers.. You’ll work closely with engineering teams focused on recipe rules services, catalog ingestion and serving, recommendation infrastructure, and ML operations, helping retailers deliver intelligent messages with precision and scale.

Why Bluecore
Join a high-impact team shaping the future of digital commerce. At Bluecore, you will play a key role in developing products that redefine how leading brands connect with consumers. This is an opportunity to drive innovation, lead strategic initiatives, and make a tangible impact on the global shopping experience.

Key Responsibilities

• Own the full product lifecycle for backend systems powering content intelligence, including catalog ingestion, personalization logic, and modular rules-based and predictive content delivery..
• Prioritize initiatives based on customer value, engineering effort, and strategic alignment, balancing infrastructure needs with user-facing innovation
• Define and articulate a product vision informed by deep understanding of consumer shopping behavior, data usage patterns, and technical capabilities.
• Collaborate closely with Engineering, Data Science, Design, Marketing, and Customer Success to ensure successful product delivery and adoption.
• Act as a subject matter expert in content intelligence, including real-time personalization, rule orchestration, and model operationalization across marketing campaigns..
• Conduct competitive analysis and monitor industry trends to inform product innovation and differentiation.
• Use data-driven decision-making and continuous feedback loops to iterate on product improvements.
• Define and own product success metrics; use qualitative insights and quantitative data to evaluate impact and guide iteration.
• Take ownership of complex problems, drive stakeholder alignment, and lead projects with autonomy and clarity.
• Partner with engineers and technical leads to design scalable infrastructure for ingesting, enriching, and activating catalog and behavioral data.
• Monitor industry trends across dynamic content personalization, data pipeline optimizations, and ML operations to inform product vision and competitive differentiation.
• Partner cross-functionally with Product Marketing, Customer Success, and Sales to synthesize user feedback, advocate for customer needs, and ensure product capabilities align with business outcomes and upsell opportunities.
• Lead product discovery through customer interviews, internal feedback loops, and data insights to define clear problems, hypothesis, and product specs.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.
• 5+ years of experience in Product Management, preferably within SaaS, e-commerce, or AI-driven personalization domains.
• Demonstrated ability to work with technical teams, understand system architecture, and translate technical concepts for non-technical audiences.
• Proven track record of delivering scalable, user-centric products with measurable business impact.
• Strong analytical, problem-solving, and strategic thinking skills.
• Excellent communication and collaboration skills with cross-functional teams.
• Ability to operate independently in a fast-paced and evolving environment.
• Bonus Points:
• Experience working at a B2B SaaS company
• Experience at a high-scale technology startup (we operate at the scale of billions of users)
• Experience in personalization, recommendations systems, or building dynamic content infrastructure in a marketing or commerce platform
• Familiarity with machine learning operations or experience partnering with engineers to deploy, monitor, and tune machine learning models in production
• Experience building internal systems or tools that enable marketers to manage, test, and scale personalization content
  
  

What We Value

• Intellectual curiosity and a bias toward action in solving complex problems.
• Ability to influence without authority and drive cross-functional alignment.
• A balanced product mindset that considers user needs, business goals, and technical constraints.
• End-to-end product ownership and accountability.
• Empathy for users and a passion for delivering meaningful customer experiences.
  
  

Why Join alby

This is an exceptional opportunity to join a high-impact team at the forefront of AI-driven consumer technology. As a Product Manager at alby, you’ll have the autonomy to shape product strategy, drive meaningful projects, and make a lasting impact on the future of agentic shopping experiences. Join us in revolutionizing how brands empower consumers worldwide to shop smarter and make confident purchasing decisions.

About alby

At alby, we’re transforming the way consumers shop online through the power of artificial intelligence. Our AI-powered shopping assistant empowers brands to quickly and easily launch AI-driven experiences and enable their customers to shop smarter and make confident purchasing decisions. Seamlessly integrated into everyday shopping experiences, alby simplifies complex buying decisions and enhances consumer confidence and convenience.

We’re seeking an experienced and passionate Product Manager to help lead the strategy, development, and growth of our AI-driven shopping assistant. In this role, you’ll shape the future of agentic shopping experiences, collaborating closely with engineering, data science, design, marketing, and customer success teams to deliver innovative solutions that delight users and drive adoption.

Key Responsibilities

• Own the end-to-end product lifecycle for alby’s AI shopping assistant—from discovery, requirements gathering, and prioritization to roadmap planning, execution, and go-to-market strategy.
• Deeply understand consumer shopping behaviors, pain points, and needs to define clear product visions and strategic directions aligned with alby’s mission.
• Collaborate cross-functionally with Engineering, Data Science, Design, Marketing, and Customer Success teams to deliver exceptional products and ensure successful adoption.
• Serve as a subject matter expert on AI-driven personalization, e-commerce trends, and consumer technology, translating market insights into actionable agentic-focused product strategies.
• Conduct competitive analysis and continuously monitor industry developments to identify opportunities for differentiation and innovation.
• Drive product adoption and engagement through iterative improvements, user feedback, and data-driven decision-making.
• Demonstrate curiosity, creativity, and autonomy in driving projects forward, taking ownership, and influencing stakeholders transparently and positively.

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field (or equivalent practical experience).
• 5+ years of experience in Product Management, ideally with consumer-facing SaaS products, e-commerce, AI-driven personalization, or digital shopping experiences.
• Demonstrated experience working closely with technical teams, understanding technical tradeoffs, and effectively communicating technical concepts to non-technical stakeholders.
• Strong product sense, with the ability to balance user experience, business objectives, and technical feasibility.
• Proven track record of successfully delivering end-to-end products, managing scope, timelines, and measuring impact.
• Exceptional analytical, strategic thinking, and problem-solving skills, with the ability to thrive in a fast-paced, iterative environment.
• Natural empathy for consumers, with a keen understanding of their needs and pain points.
• Self-starter comfortable navigating ambiguity, making informed decisions with limited information, and adapting quickly as new insights emerge.
• Excellent interpersonal, communication, and collaboration skills to effectively align cross-functional teams.

What We Value

• You proactively explore problems, ask insightful questions, and understand broader organizational and technical contexts.
• You persist through challenging problems, take long-term ownership, and adapt effectively in ambiguous situations.
• You strive to become a recognized expert, transparently influencing stakeholders and driving alignment across teams.
• You possess strong business, design, and technical intuition to identify customer needs, define appropriate solutions, and understand technical implications.
• You have a proven ability to deliver end-to-end solutions, manage scope and timelines, and measure impact effectively.

Salary Range

Salary Range: $150,000 to $180,000

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.

Job Title: Product Support Engineer (PSE)

Location: Remote

About Us:

At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.

Who You Are:

• Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is a team effort, and you embrace feedback, actively listening to customers and colleagues alike.
  
  
• Collaborative and empathetic. You put others first and commit to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team.
  
  
• Disciplined curiosity. When something’s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You’re passionate about learning and improving, always curious to explore new technologies and share your insights.
  
  
• Customer-focused. You understand the bigger picture of what matters to our customers and make sure to communicate clear solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges.
  
  
• Proactive and adaptable. You stay ahead of issues, identifying patterns in client problems, and work with internal teams to address them swiftly. You’re comfortable working in a 24×7 shift culture to ensure that client issues are addressed around the clock.
  
  

What You’ll Do:

• Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities.
  
  
• Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.
  
  
• Problem Resolution: You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved efficiently.
  
  
• Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience.
  
  
• Continuous Learning: Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Share insights and best practices with the team.
  
  

Qualifications:

• 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments).
• Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms.
• Strong technical troubleshooting skills in a customer-facing role.
• Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients.
• Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Open to 24×7 shift work culture.
  
  

Why Join Us?

• Work with cutting-edge tools and technologies in the eCommerce and digital marketing space.
  
  
• Competitive salary and benefits.
  
  
• Collaborative and innovative team culture where your contributions make a direct impact.
  
  
• Growth opportunities for continued professional development and learning.

Job Title: Product Support Engineer (PSE)

Location: Remote

About Us:

At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.

Who You Are:

• Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is a team effort, and you embrace feedback, actively listening to customers and colleagues alike.
  
  
• Collaborative and empathetic. You put others first and commit to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team.
  
  
• Disciplined curiosity. When something’s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You’re passionate about learning and improving, always curious to explore new technologies and share your insights.
  
  
• Customer-focused. You understand the bigger picture of what matters to our customers and make sure to communicate clear solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges.
  
  
• Proactive and adaptable. You stay ahead of issues, identifying patterns in client problems, and work with internal teams to address them swiftly. You’re comfortable working in a 24×7 shift culture to ensure that client issues are addressed around the clock.
  
  

What You’ll Do:

• Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities.
  
  
• Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.
  
  
• Problem Resolution: You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved efficiently.
  
  
• Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience.
  
  
• Continuous Learning: Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Share insights and best practices with the team.
  
  

Qualifications:

• 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments).
• Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms.
• Strong technical troubleshooting skills in a customer-facing role.
• Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients.
• Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Open to 24×7 shift work culture.
  
  

Why Join Us?

• Work with cutting-edge tools and technologies in the eCommerce and digital marketing space.
  
  
• Competitive salary and benefits.
  
  
• Collaborative and innovative team culture where your contributions make a direct impact.
  
  
• Growth opportunities for continued professional development and learning.

Job Title: Product Support Engineer (PSE)

Location: Remote
Reports To: Team Lead, Product Support

About Us:

At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.

Who You Are:

• Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is a team effort, and you embrace feedback, actively listening to customers and colleagues alike.
  
  
• Collaborative and empathetic. You put others first and commit to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team.
  
  
• Disciplined curiosity. When something’s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You’re passionate about learning and improving, always curious to explore new technologies and share your insights.
  
  
• Customer-focused. You understand the bigger picture of what matters to our customers and make sure to communicate clear solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges.
  
  
• Proactive and adaptable. You stay ahead of issues, identifying patterns in client problems, and work with internal teams to address them swiftly. You’re comfortable working in a 24×7 shift culture to ensure that client issues are addressed around the clock.
  
  

What You’ll Do:

• Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities.
  
  
• Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.
  
  
• Problem Resolution: You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved efficiently.
  
  
• Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience.
  
  
• Continuous Learning: Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Share insights and best practices with the team.
  
  

Qualifications:

• 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments).
• Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms.
• Strong technical troubleshooting skills in a customer-facing role.
• Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients.
• Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Open to 24×7 shift work culture.
  
  

Why Join Us?

• Work with cutting-edge tools and technologies in the eCommerce and digital marketing space.
  
  
• Competitive salary and benefits.
  
  
• Collaborative and innovative team culture where your contributions make a direct impact.
  
  
• Growth opportunities for continued professional development and learning.

Job Title: Product Support Engineer (PSE)

Location: Remote

About Us:

At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.

Who You Are:

• Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is a team effort, and you embrace feedback, actively listening to customers and colleagues alike.
  
  
• Collaborative and empathetic. You put others first and commit to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team.
  
  
• Disciplined curiosity. When something’s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You’re passionate about learning and improving, always curious to explore new technologies and share your insights.
  
  
• Customer-focused. You understand the bigger picture of what matters to our customers and make sure to communicate clear solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges.
  
  
• Proactive and adaptable. You stay ahead of issues, identifying patterns in client problems, and work with internal teams to address them swiftly. You’re comfortable working in a 24×7 shift culture to ensure that client issues are addressed around the clock.
  
  

What You’ll Do:

• Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities.
  
  
• Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.
  
  
• Problem Resolution: You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved efficiently.
  
  
• Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience.
  
  
• Continuous Learning: Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Share insights and best practices with the team.
  
  

Qualifications:

• 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments).
• Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms.
• Strong technical troubleshooting skills in a customer-facing role.
• Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients.
• Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Open to 24×7 shift work culture.
  
  

Why Join Us?

• Work with cutting-edge tools and technologies in the eCommerce and digital marketing space.
  
  
• Competitive salary and benefits.
  
  
• Collaborative and innovative team culture where your contributions make a direct impact.
  
  
• Growth opportunities for continued professional development and learning.

Job Title: Product Support Engineer (PSE)

Location: Remote

About Us:

At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.

Who You Are:

• Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is a team effort, and you embrace feedback, actively listening to customers and colleagues alike.
  
  
• Collaborative and empathetic. You put others first and commit to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team.
  
  
• Disciplined curiosity. When something’s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You’re passionate about learning and improving, always curious to explore new technologies and share your insights.
  
  
• Customer-focused. You understand the bigger picture of what matters to our customers and make sure to communicate clear solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges.
  
  
• Proactive and adaptable. You stay ahead of issues, identifying patterns in client problems, and work with internal teams to address them swiftly. You’re comfortable working in a 24×7 shift culture to ensure that client issues are addressed around the clock.
  
  

What You’ll Do:

• Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities.
  
  
• Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.
  
  
• Problem Resolution: You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved efficiently.
  
  
• Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience.
  
  
• Continuous Learning: Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Share insights and best practices with the team.
  
  

Qualifications:

• 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments).
• Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms.
• Strong technical troubleshooting skills in a customer-facing role.
• Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients.
• Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Open to 24×7 shift work culture.
  
  

Why Join Us?

• Work with cutting-edge tools and technologies in the eCommerce and digital marketing space.
  
  
• Competitive salary and benefits.
  
  
• Collaborative and innovative team culture where your contributions make a direct impact.
  
  
• Growth opportunities for continued professional development and learning.

Job Title: Product Support Engineer (PSE)

Location: Remote

About Us:

At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.

Who You Are:

• Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is a team effort, and you embrace feedback, actively listening to customers and colleagues alike.
  
  
• Collaborative and empathetic. You put others first and commit to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team.
  
  
• Disciplined curiosity. When something’s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You’re passionate about learning and improving, always curious to explore new technologies and share your insights.
  
  
• Customer-focused. You understand the bigger picture of what matters to our customers and make sure to communicate clear solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges.
  
  
• Proactive and adaptable. You stay ahead of issues, identifying patterns in client problems, and work with internal teams to address them swiftly. You’re comfortable working in a 24×7 shift culture to ensure that client issues are addressed around the clock.
  
  

What You’ll Do:

• Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities.
  
  
• Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.
  
  
• Problem Resolution: You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved efficiently.
  
  
• Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience.
  
  
• Continuous Learning: Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Share insights and best practices with the team.
  
  

Qualifications:

• 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments).
• Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms.
• Strong technical troubleshooting skills in a customer-facing role.
• Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients.
• Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Open to 24×7 shift work culture.
  
  

Why Join Us?

• Work with cutting-edge tools and technologies in the eCommerce and digital marketing space.
  
  
• Competitive salary and benefits.
  
  
• Collaborative and innovative team culture where your contributions make a direct impact.
  
  
• Growth opportunities for continued professional development and learning.

Job Title: Product Support Engineer (PSE)

Location: Remote

About Us:

At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.

Who You Are:

• Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is a team effort, and you embrace feedback, actively listening to customers and colleagues alike.
  
  
• Collaborative and empathetic. You put others first and commit to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team.
  
  
• Disciplined curiosity. When something’s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You’re passionate about learning and improving, always curious to explore new technologies and share your insights.
  
  
• Customer-focused. You understand the bigger picture of what matters to our customers and make sure to communicate clear solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges.
  
  
• Proactive and adaptable. You stay ahead of issues, identifying patterns in client problems, and work with internal teams to address them swiftly. You’re comfortable working in a 24×7 shift culture to ensure that client issues are addressed around the clock.
  
  

What You’ll Do:

• Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities.
  
  
• Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.
  
  
• Problem Resolution: You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved efficiently.
  
  
• Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience.
  
  
• Continuous Learning: Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Share insights and best practices with the team.
  
  

Qualifications:

• 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments).
• Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms.
• Strong technical troubleshooting skills in a customer-facing role.
• Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients.
• Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Open to 24×7 shift work culture.
  
  

Why Join Us?

• Work with cutting-edge tools and technologies in the eCommerce and digital marketing space.
  
  
• Competitive salary and benefits.
  
  
• Collaborative and innovative team culture where your contributions make a direct impact.
  
  
• Growth opportunities for continued professional development and learning.

We are looking for a highly detail-oriented Renewals Manager (RM) to support renewal efforts for enterprise Retail accounts. In this role, you will partner with CS leadership to manage complex contract negotiations and develop tailored renewal strategies. As a RM, you will manage the contract and forecast process for a variety of Retail customers end-to-end, and collaborate with CS to meet revenue targets. Your work will directly impact the company’s retention and growth goals.

Key Responsibilities:

• Operational Excellence: Manage a high volume of accounts with machine-like consistency by getting ahead of deadlines, initiating renewal processes well in advance, and collaborating with CS to ensure account performance is on track and potential issues are addressed early.
• Pipeline Ownership and Accuracy: Maintain a renewal pipeline with precision, ensuring accurate forecasting and timely updates in CRM tools like Salesforce, with no opportunities slipping through the cracks.
• Cross-Functional Alignment: Serve as the central point of contact across CS, AM, and Deal Desk teams, aligning on renewal strategies, and delivering error-free quotes and proposals that align with business objectives and customer needs.
• Complex Renewal Management: Handle complex, multi-year agreements with meticulous attention to detail, ensuring compliance and execution accuracy.
• Revenue Expansion: Identify strategic growth opportunities and collaborate with CS, AMs, and Deal Desk / Finance for frictionless execution.

Qualifications:

• • Proven experience managing enterprise-level renewals and achieving retention metrics.
  • Advanced negotiation, analytical, and leadership skills.
  • Proficiency in tools like SFDC, Google Sheets/Excel, Google Slides/PowerPoint.
  • Ability to influence and communicate effectively with C-level executives.

Job Description: Senior Customer Success Manager (Sr.CSM) (India)

Position Title: Senior Customer Success Manager (CSM)
Location: India 
Department: Customer Success

About the Role:

We are seeking a strategic and results-oriented Senior Customer Success Manager (Sr. CSM) to join our team. In this role, you will act as the primary client advocate and trusted advisor, driving customer performance and long-term success through strategic collaboration and impactful solutions. As the central point of contact, you’ll work closely with Strategic Consultants, Technical Account Managers (TAMs), and Data Analysts to develop strategies, analyze performance, and optimize marketing initiatives.

This position is ideal for someone who thrives on solving complex challenges, driving measurable outcomes, and building strong client partnerships.

Key Responsibilities:

Strategic Client Partnership:

• Serve as the main point of contact for assigned clients, deeply understanding their business goals, challenges, and marketing strategies.
• Develop and refine omnichannel marketing strategies that align with client objectives and drive measurable outcomes.
• Build trusted relationships with key stakeholders, serving as a strategic advisor and advocate for their success.

Performance Optimization & Problem Solving:

• Partner with clients to define success metrics and establish performance benchmarks for their marketing programs.
• Provide regular reporting and actionable insights to clients, demonstrating ROI and identifying areas for improvement.
• Monitor campaign performance metrics in collaboration with Data Analysts, identifying trends, risks, and opportunities.
• Proactively identify potential gaps in performance or alignment and develop proactive solutions to enhance results.
• Address client challenges promptly, coordinating across internal teams to resolve issues and mitigate risks.

Driving Customer Strategy:

• Lead regular strategic planning sessions with clients, reviewing performance, aligning on objectives, and planning upcoming initiatives.
• Share best practices and industry trends to help clients innovate and stay ahead in their markets.
• Identify growth opportunities, including upselling and cross-selling solutions that align with client goals.
• Stay up-to-date on industry trends, tools, and best practices to deliver innovative strategies and insights.

Cross-Functional Collaboration:

• Act as the voice of the client internally, advocating for their needs and ensuring alignment across teams.
• Collaborate with internal and client technical teams to ensure seamless integration, data flow optimization, and technical excellence in campaign execution.
• Partner with Data Analysts to uncover data-driven insights that inform strategy and improve campaign outcomes.
• Work closely with internal teams, including Production Developers and Deliverability Specialists, to ensure campaigns are executed flawlessly and align with strategic goals.
• Provide feedback to internal Product and Marketing teams to enhance product offerings, workflows, and client experience.

Qualifications:

Strategic and Analytical Skills:

• Proven ability to develop and implement strategies that drive measurable results for clients.
• Strong analytical skills with experience interpreting data and providing actionable recommendations.
• Expertise in marketing campaign strategy, customer lifecycle management and performance measurement and optimization.

Collaboration and Communication Skills:

• Exceptional communication and relationship-building skills, with the ability to influence and align stakeholders.
• Experience working cross-functionally with technical, strategic, and data teams to deliver client success.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively.

Technical Skills:

• High proficiency using spreadsheets (MS Excel, Google Sheets) and creating presentations (MS Powerpoint, Google Slides) for client deliverables.
• Proficiency in analytics tools, including Google Analytics and Adobe Analytics, to interpret campaign and audience data effectively.
• Experience using reporting platforms such as Tableau, Power BI, or similar tools.
• Understanding of email marketing KPIs, segmentation, and personalization best practices.
• Familiarity with marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, HubSpot).
• Familiarity working with ecommerce platforms (Shopify, Magento, etc.) is a plus.

Education and Experience:

• Bachelor’s degree in Marketing, Business, or a related field.
• 4-6+ years of experience in customer success, account management, or a similar client-facing role.
• Experience working with enterprise-level retail clients with complex marketing programs.

We’re looking for a Senior Product Designer to help shape the future of AI-powered eCommerce. Here, you’ll ship fast, ship often, and see your work make an impact on millions of users. You’ll be working with cutting-edge AI, pushing the limits of what’s possible, and turning complex tech into seamless, intuitive experiences. If you love fast-paced, high-impact work and want to design at the bleeding edge of AI, let’s talk.

As a Senior Product Designer, you’ll work with a small and scrappy team of engineers, marketers, and designers to craft product experiences that are easy to use, beautiful, and simple despite complexity behind the scenes. You’ll work on the end-to-end design of new features and improvements that are on the bleeding edge of what’s possible with AI.

The Product Design Role

Design plays a critical role here, and you will be one of our first new design hires. You will have a direct impact on the product and help shape our design culture. This role offers a unique opportunity to solve problems for a wide range of people, from small business owners, to enterprise customers, to shoppers.

Product designers at alby have strong problem-solving ability, default to action, and understand that everything is a system. We value curiosity, ask lots of questions, dig deep into problems, and are excited to learn new things. We have the ability to communicate structure, relationships and user flows. We are strong visual problem solvers who understand the key elements of visual design including visual hierarchy, layout, typography, color.

Someone coming into this role should be comfortable with making informed design decisions, with experience using data analytics, user testing, common practices, and research to iterate on your work. Guiding users through new technology paradigms is at the heart of our product, and there are lots of opportunities to educate users on best practices using AI.

Our designers are highly empathetic and collaborative. We are able to defend our design decisions through strong critical thinking, but also engage in participatory discussions, take feedback without ego, and use that feedback to produce the best possible designs for our customers. We understand that design is broad, everyone is a designer at some level, and we highly value solving problems together. You will be part of a cross-functional team that welcomes input from everyone.

The team looks to design to holistically understand user journeys across the product, outline design processes, and clarify expectations. They understand their team’s domain and share their knowledge frequently with teammates. They share constructive feedback to teammates and business partners, and actively seek feedback on their own performance.

Senior product designers build positive relationships and help teammates overcome obstacles, contributing to the healthy functioning of the broader organization. Does this describe your own ambitions and values? Read on!

Requirements

5+ years of design experience (previously enterprise SaaS, developer tools, consumer apps, or other complex products)

High appreciation for craft and visual design.

Ability to translate complex technical flows into simple, insightful, and actionable experiences.

Communicate design clearly, regardless of audience.

Ability to collaborate with a team across multiple time zones.

Experience rapidly developing and launching small-scale experiments with engineers that can test innovative solutions to novel UX problems.

Experience with Lean UX methodologies.

Experience with user research and data analysis.

Online portfolio of previous design work.

Salary Range:
 
$130,000 – $180,000 base salary

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.

Senior Software Engineer

We are looking for a Senior Software Engineer – Platform Engineering to help our engineering teams build scalable, extensible, reliable, and performant systems. The role will be hands-on: optimizing our Kubernetes clusters, managing our GCP infrastructure, and improving our DevOps and SRE practices. Learn more about our automation with this blog post on Argo, Kustomize and Config Connector.

Bluecore ingests 100’s of millions of events per day, sends millions of personalized emails, and manages hundreds of terabytes of data.  We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes/GKE, BigQuery, PubSub and Cloud SQL. Our stack consists primarily of Python and Golang on the backend with gRPC services, and JavaScript (React) on the frontend. We emphasize a culture of making good tradeoffs, working as a team, and leaving your ego at the door. Bluecore’s Engineering team is made up of exemplary engineers who believe in working collaboratively to solve complex technical problems and build creative solutions that are as simple as possible, but as powerful as necessary.

You will be hands-on managing hundreds of servers with Infrastructure-as-Code tools (Terraform, Config Connector) and optimizing our multi-zone and multi-region network topology. You will be responsible for designing, building and supporting automation tools to help developers safely manage release operations and highly-available systems. You will be maintaining Bluecore’s shared libraries providing best practices for service development. You will be responsible for our system and application level security practices, from container scanning, to RBAC, to service and user level AuthN and AuthZ systems. 

Responsibilities 

• Manage hundreds of servers and thousands of containers on our Google Kubernetes Engine clusters using various automation tools.

• Manage zero-trust networks using Kyverno, Cilium, and Istio.

• Develop and scale our Observability strategy with OpenTelemetry, Chronosphere, and other Saas Products.

• Build performant, reliable, high-quality systems at scale within one or more domains (Observability, Networking, Kubernetes, etc.). Comfort in providing significant contributions, even within domains with less expertise.

• Collaborate and build large and complex projects with difficult and intertwined dependencies that push for smart automation and innovation. Promote coding standards, styles, and design principles across the organization.

• Ad Hoc and incident availability as part of a greater team rotation. Ad Hoc requests are triaged to support the greater Engineering team’s needs. Incident coverage involves troubleshooting and assisting during an incident, bringing it to resolution. Ad Hoc/incident rotations are one week long on dayside hours. 

• Proactively identify technology opportunities for the company, and push technical ideas, proposals, and plans to the entire organization and beyond.

• Provide perspective and advocate toward Platform Engineering’s technical strategy and decisions. Advise and advocate for best tools, methods, and approaches for the entire engineering organization.

• Evangelize Bluecore Engineering internally and externally, including leading external initiatives to promote Bluecore Engineering in the wider community.

Requirements

• 4-7 years of software engineering experience, primarily in systems and infrastructure management.

• Hands-on experience maintaining Kubernetes at scale and running various workloads on Kubernetes.

• Preferred – experience in designing and implementing progressive improvements within API Gateways (Gloo), Istio, and Continuity scopes.

• Designing and maintaining network infrastructure, including cloud-based load balancing and ingress/egress design.

• Experience with metric and alerting tools, and experience with distributed tracing systems.

• Capable of owning engineering and company level issues or gaps, and successfully planning and executing towards resolution, all while continuously identifying and exploring additional opportunities and proactively preventing upcoming risks.

• Experience developing technical roadmaps and estimates that have pushed product and business growth over several quarters. Has a proven track record of successfully completing work that spans multiple teams and quarters, creating large impacts to business success. 

• Experience excelling within a high-growth, startup environment or building out a new team/function within a larger company preferred.

• Experience with technical team mentorship, including guiding other engineers to become more effective technical leaders and providing feedback on best practices in code and design.

• Able to identify your team’s dependencies on other areas and across functions, communicate effectively to remove any immediate blockers, and propose and implement process changes that strengthen and maintain efficiency.

• Adept at effectively communicating with external customers about critical production issues, as well as working with internal stakeholders from Bluecore’s customer success and support teams to propose and implement immediate fixes and resolution plans.