Be blue to the core. Join the team.
The Bluecore way is more than a product, a technology, a brand, a culture, or even a set of values. It’s a professional identity that will make you stand out, grow, and take pride in your career.
Our people are our competitive advantage.
The Bluecore team around the world.
Join a hybrid workforce with teams and available positions in the US, India, and Canada.
Our benefits support professional growth and personal wellness.
The fundamentals
- Competitive pay: We value our talent, and we know how to show it.
- Hybrid work environment: With remote and in-person options, get the best of both worlds.
- Flexible PTO (US): A healthy work-life balance is key to success.
- Medical, dental, vision: We offer highly competitive benefits.
- Stock options: We all work together, we all win together.
- Parental leave: Multiple flexible options for new parents.
The extras
- Annual learning and development stipend: A budget for your professional growth.
- Monthly cash allowance: Funds for health, wellness, and more.
- Weekly “get stuff done” day: A meeting-free day to focus on your most important projects.
- Peer-to-peer Bonusly points: Recognize your coworkers, get recognized, and turn your points into cash or charitable donations.
The Culture: Together, we are better.
From DEI to ERGs, here are a few ways Bluecore focuses on the intersection of personal growth and company culture — straight from our people team.
The Bluecore Way: How we express our values.
Our values are designed to support the entire company — one Bluecorian at a time.
“It means building robust, easily executable solutions for retailers to deepen meaningful relationships and keep their customers for life. It’s not complexity for complexity’s sake, but creating powerful, simple solutions that personalize and exceed the customer experience at every point in the shopper journey.”
The Bluecore Hackathon Winning Team
“It means constantly tying our strategy to our partners’ business goals. It’s being diligent in reviewing performance, testing constantly, pivoting when necessary, and making sure that value is obvious by hitting key milestones in shared success plans.”
Danielle Kim
Director, Customer Success
“Seek out the lessons in any situation, whether good or bad. Don’t fear failure. If you don’t succeed, know that even in failure there is opportunity — the opportunity to reflect, grow, and embrace the new lessons learned.”
Veinia Hicks
Senior HR Business Partner
“To me, #OneBluecore means to push each other toward success every day with respect and compassion, being open and inclusive to each person’s uniqueness, and aligning under the sole purpose of achieving great things for ourselves, each other, and the company.”
Jesse Boone
Senior Product Support Engineer | Winner of the Values Impact and Culture Award
“At Bluecore, we think in terms of solutions — how can we add value that results in success for our customers? By asking big questions, we invite all Bluecorians to participate in the answers. Diversity in problem-solving powers transformational ideas.”
Arvind Krishnan
Senior Vice President, Engineering
“This value is so grounding in a dynamic industry where we’re moving at hyper-speed. It’s easy to chase a shiny object and become distracted, but it’s important to trust what we are focused on and hold ourselves accountable for the goals and actions we’ve committed to so we can understand if our bets are working and decide if and when we need to pivot.”
Sarah Cascone
Vice President, Marketing
“It means marrying a limitless vision with pragmatism. It’s not about building a channel… imagine how you can transform communications. It’s not about just making recommendations… imagine democratizing intelligence. It’s not about collecting data… imagine what it means to be a platform that becomes a single source of truth for designing strategies.”
Prashant Kumar
Vice President, Product
So many places to work. So few are the best.
Start shaping the future of retail with us. Apply to become a Bluecorian.
Campaign Developer
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Front End Developer
(US Hours: 9am – 5pm PST)
Job Description
We are looking for a qualified Front-end developer to join our IT team. You will be responsible for building email and web components for various international e-commerce clients.You should be able to translate our company and customer needs into functional and appealing interactive applications.We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with functional visual design, ensuring a great user experience.
Responsibilities
- Use markup languages like HTML5 to create email templates
- Use frontend technologies to create email captures and promotions on websites
- Collaborate with web designers to improve usability, speed and create
pixel-perfect templates/promotions for desktop and mobile - Can work with wireframes, mockups, and prototypes
- Ensure high-quality graphic standards and brand consistency
- Stay up-to-date on emerging technologies
Requirements
- Proven work experience as a Front-end developer
- Experience with building marketing email templates
- Hands-on experience with HTML5 and best practices (W3C)
- Hands-on experience with CSS3, Bootstrap, and Flex
- Hands-on experience with JavaScript, jQuery
- Familiarity with browser inspector, cross-browser testing and debugging
- Understanding of design aesthetics, UI/UX fundamentals
- Hands-on experience with Adobe Photoshop CC or Sketch or Figma
- An ability to perform well in a fast-paced environment
- Excellent analytical and multitasking skills
Work Hours
This position requires working US hours, Monday – Friday from 9am to 5pm EST.Occasional flexibility may be required based on project needs.
Campaign Developer
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Front End Developer
(US Hours: 9am – 5pm PST)
Job Description
We are looking for a qualified Front-end developer to join our IT team. You will be responsible for building email and web components for various international e-commerce clients.You should be able to translate our company and customer needs into functional and appealing interactive applications.We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with functional visual design, ensuring a great user experience.
Responsibilities
- Use markup languages like HTML5 to create email templates
- Use frontend technologies to create email captures and promotions on websites
- Collaborate with web designers to improve usability, speed and create
pixel-perfect templates/promotions for desktop and mobile - Can work with wireframes, mockups, and prototypes
- Ensure high-quality graphic standards and brand consistency
- Stay up-to-date on emerging technologies
Requirements
- Proven work experience as a Front-end developer
- Experience with building marketing email templates
- Hands-on experience with HTML5 and best practices (W3C)
- Hands-on experience with CSS3, Bootstrap, and Flex
- Hands-on experience with JavaScript, jQuery
- Familiarity with browser inspector, cross-browser testing and debugging
- Understanding of design aesthetics, UI/UX fundamentals
- Hands-on experience with Adobe Photoshop CC or Sketch or Figma
- An ability to perform well in a fast-paced environment
- Excellent analytical and multitasking skills
Work Hours
This position requires working US hours, Monday – Friday from 9am to 5pm EST.Occasional flexibility may be required based on project needs.
Customer Success Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Bluecore is a retail marketing technology company that is reimagining the way retailers communicate with shoppers. The 2019 launch of Bluecore Communicate™ introduces retailers to a fundamentally different email solution that replaces manual processes with an intelligent, AI-driven workflow. More than 400 retail brands, including Staples, Tommy Hilfiger, The North Face, TomboyX, and Bass Pro Shops, increase their marketing performance with less effort through Bluecore. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies.
As a Customer Success Manager you represent Bluecore by supporting, strategising and executing with sophisticated Enterprise e-commerce marketing teams. You are accountable for the customer’s overall success with Bluecore, including adoption of Bluecore solutions, maintaining overall customer health, experience, and satisfaction, and having a strong focus on customer retention. The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life.You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization!
Responsibilities
- Drive performance marketing for our retail e-commerce customers through understanding their business needs, mapping goals, and executing on marketing strategy through the use of Bluecore’s platform
- Proficient in implementing and managing Martech SaaS solutions for multi-level customer environment
- Manage customer experience through effective communication, maintaining customers overall health, and having a strong focus on growth and performance to ensure retention
- Partner with senior members of the team and leadership to identify customer signals and proactively mitigate risk.
- Partner with Services, Product, Sales and other internal teams to identify and prioritize new capabilities that could add value for the customer and collaborate on launching new offerings.
- Present data driven recommendations, content and audience recommendations, and program expansions to customers by leveraging your analytical skills and retail e-commerce industry knowledge
- Apply strong program management rigor; able to multitask, effectively prioritize issues/escalations, and manage multiple customer initiatives simultaneously
Qualifications:
- Graduate/Management graduate degree and relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company
- Brand-side retail experience or digital marketing experience for retail customers required
- Customer success, account management or related experience in a fast paced, innovative SaaS technology company a plus
- Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred.
- Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment
Executive Business Partner
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Executive Business Partner
What you’ll be doing
The role of the Executive Business Partner is to provide a full suite of administrative support for their executives and relevant organizations with varying levels of needs. You’ll provide high level administrative and strategic support in a fast-growing, fast-paced environment that is ever-changing.
We are looking for a high-performing EBP to support two C-Suite executives. The ideal candidate will have experience supporting Sales and Customer Success organizations, and a track record of managing high volume schedules while simultaneously prioritizing other tasks in a supportive role to busy senior level leaders.
Responsibilities include:
- Manage multiple calendars to accommodate shifting priorities, create and maintain daily schedules, prioritize incoming requests, and ensure efficient use of time.
- Act as the point of contact for the assigned executives, manage internal and external professional interactions and communications, and ensure all parties are treated with courtesy and professionalism.
- Prioritize prospect and customer interactions with the appropriate urgency.
- Focus on building a strategic partnership with executives to progress the achievement of their goals.
- Facilitate and optimize functional operations as desired by executive; team meetings, agendas, meeting formats, and purpose.
- Proactively drive execution of the operating rhythm and strategy of executives; ensure meeting processes and deliverables are met, assist in the preparation of content as requested, and track actions items and accountability of others through to completion.
- Prioritize work-flows to accommodate the needs of the executives and their teams as strategies and/or approaches shift.
- Demonstrate highly developed business acumen in order to independently anticipate the next step in a process; look ahead for your team, and be resourceful.
- Attend key meetings and presentations as directed by executives; take notes as requested and track follow ups as needed.
- Handle confidential materials and information with the utmost discretion, integrity, and diplomacy.
- Organize travel bookings, itineraries and meal reservations – and manage adjustments – as needed.
- Support executive attendance for field and customer events; collaborating with the Marketing team and account teams to ensure executive attendance is impactful.
- Plan and assist with internal company and team events from inception to completion as needed; strategic and social.
- Work closely with the Executive Operations team to ensure executive alignment and success
- Assist in special projects within the Executive Operations team, flexing into different responsibilities with ease, with the understanding that no job is too big or too small.
- Work collaboratively with all teams, leveraging appropriate resources to support and fulfill deliverables.
Requirements
- Passion for managing multiple priorities, solving challenging problems, and working within an ambiguous and sometimes unstructured environment.
- Superior organizational and detail-oriented abilities; resourcefulness with the means to work autonomously.
- Operate with a high degree of responsiveness and dedication to customer success – the customer being both internal and external.
- Extraordinary time management and ownership, with a demonstrated ability to prioritize tasks based on importance and urgency.
- Demonstrates creative and innovative thinking, proactively identifies opportunities for improvement, as well as solutions.
- Ability to exercise independent judgment and discretion in dealing with confidential matters, build and maintain trust in sensitive situations, and effectively escalate relevant information.
- Experience navigating a fast-paced environment with adaptability and flexibility, requiring an openness to and acknowledgment of change.
- Exceptional commitment to a growth mindset and motivated by continuous self-improvement and learning.
- Proven ability to synthesize information and make decisions in complex situations with imperfect information.
- Excellent interpersonal skills and a demonstrated ability to build effective professional relationships and work collaboratively in a team environment to accomplish goals.
- Proficiency in software such as Google Suite (Gmail, Calendar, Drive) is required; Zoom and Slack are preferred.
- 3-4 years of administrative, executive assistant or relevant experience (experience supporting C-Suite executives is a key asset) in a professional, high-demand and dynamic environment.
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Product Analyst
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
The DataOps team empowers Bluecore’s customers and internal teams to win with data. We do that through analytics products, client-facing reporting & exports, and internal BI. These are built on solid analytics engineering and data quality management.
We’re seeking an experienced analyst to help drive Bluecore’s impact at some of the world’s largest retailers.
In this role, you’ll design KPIs for new products & initiatives, working closely with Bluecore’s Product & Strategy teams. You’ll bring clarity to Bluecore’s clients through thoughtful metric design, intuitive visualization and original insights & case studies. You’ll develop new market-facing data/analytics products like ecommerce industry benchmarks.
We’re looking for someone who is excited to be a leader in Bluecore’s data driven culture, has deep technical chops, and is passionate about building great data products. The right person for this role thrives working with senior leaders to define & build a high-impact analytics roadmap.
Responsibilities
- Design metrics and reporting to quantify Bluecore’s value to our clients, especially around ecomm metrics in identification and shopper engagement.
- Develop benchmarks & other metrics used in thought leadership reports, in partnership with our Marketing team.
- Translate needs from business and product stakeholders to analytics outputs; collaborate with our analytics engineers to design underlying data warehouse models.
- Utilize SQL & Python (in Hex) to build new analyses and expand existing ones.
- Enable Product & business teams to use data to support our customers through data app development, user training/onboarding, and documentation.
- Support scale-out of an accurate and comprehensive single source of truth through rigorous metric design & analysis, excellent communications & documentation, and adherence to data ops best practices.
- Actively communicate findings to stakeholders across the org, including Product, GTM and Engineering.
Qualifications
- Clear and direct communication skills about complex, analytical/technical topics, including excellent data storytelling & visualization
- Experience designing and reporting on metrics in retail analytics, ecommerce and/or digital marketing strongly preferred
- Experience scoping & developing client-facing, production analytics products (data apps, reporting/analytics UI, export models), partnering with PMs and business counterparts
- 5+ years experience in a data analyst, data science, product analytics, or business intelligence role
- Experience with dbt, GitHub/code reviews, and data ops best practices strongly preferred.
- 3+ years experience with Jupyter Notebooks or Hex
- 3+ years working in SQL, including advanced functions
- 2+ years of regular work in Python, including popular packages
- Experience working with analytics engineers / data engineers to design data requirements for analytics use cases preferred
- Experience using a dimensional data warehouse (i.e., fact, dimension & mart models) to derive insights & create standardized reporting
Tools in our stack
- Hex
- BigQuery
- dbt
- Looker
- Fivetran
- Metaplane
- Hightouch
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Project Manager, Onboarding
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Project Manager, Onboarding
We are looking to hire a passionate Project Manager, Onboarding to join our Customer Success team. Your job is to manage the Bluecore onboarding process for our newest customers as well as coordinate services for our existing customers as they transition from their existing email service provider to Bluecore’s platform.
This is an integral role at Bluecore as you empower our customers to build their own email marketing campaigns and set them up for success. Your energy and passion will change the way that our customers work with us! The ideal candidate is customer-centric, loves solving challenges for our customers and is resourceful and tenacious!
As a Project Manager, Onboarding, you will be ensuring that customers have Bluecore fully configured, the customer has completed all of their goals and is fully trained to start implementing campaigns. Metrics will include the time to launch customers, quality launches, launch success metrics and customer satisfaction. Are you up for the challenge?
Responsibilities:
- Responsible for the client onboarding process from when the purchase was made until the client successfully launches Bluecore
- Establish a strong relationship with your clients and get the client pumped about starting their journey with Bluecore
- Manage the client transition from Sales to Customer Success and look for ways to improve the process
- Prepare for the customer kick-off meeting and ensure the client relationship gets off on the right foot
- Set the right client expectations and make sure the project is completed on time and within project scope
- Work with deliverability team to create and implement batch email ramp up plans
- Be a part of cross-functional teams to help roll out new product features and improve the overall customer experience
- Understand what the client perceives as value and what is important to their business, and Prioritize the onboarding achievements and campaign launches based on these.
- Effectively & consistently communicate project status to the client and impacts to timelines based on missed results
- Ensure a clear understanding of the Bluecore platform.
Qualifications:
- At least 4 years of experience in a customer facing position in a technology environment
- Experience with Email Marketing required (customer success, project management or consulting at Email Service Provider experience strongly preferred) In depth understanding of email marketing and best practices
- Proven ability to manage multiple projects, a PMP certification is an asset
- ESP/Deliverability understanding and knowledge, manage customer expectations of how the email ramp up process works
- Strong technical skills or ability to quickly learn technical concepts, basic knowledge of graphic design and page layout as well as HTML and CSS would be a plus
- Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
- Be detailed in documenting information and practice good follow through techniques
- Demonstrates basic problem solving abilities, coupled with a desire to take on responsibility
- Possess excellent written and verbal communication skills
- Fantastic interpersonal and influencing skills
- BA/BS degree is required
Salary Range:
$95k to $110k
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
QA Specialist
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
QA SPECIALIST
(US Hours: 9am – 5pm PST)
The QA specialist will be responsible for ensuring all promotional campaigns (email/web/sms) are sent error free with minimal rounds of revisions or feedback.
They will be doing the final checks before sending deliverables to customers and must be extremely detail oriented.
This is a unique opportunity to come in and help reshape our workflows and ensure we are providing an outstanding experience to our customers!
Responsibilities
- Develop and execute test plans against campaign requirements and specifications.
- Test email/site campaigns on multiple devices and browsers, to ensure accurate rendering.
- Test templates/campaigns from a functional standpoint:
including link verification, tracking information, audience creation etc.
So hands on with litmus, emailOnAcid, browserStack.com, lambdaTest or similar tools are a plus. - Report and validate issues and defects in a clear and organised manner using our feedback systems.
- Document and report on recurring issues so we can address and course correct as a team.
- Serve as a POC for Onboarding/CustomerSuccess/PMs for project specific questions/updates.
Requirements
Formal
- Bachelor’s degree from an accredited college or university
- 2+ Years of production QA experience
Tech
- Basic understanding of web development HTML5, CSS3, JavaScript
- Knowledge of best practices laid by the W3C and WCAG standards
Cognitive
- Attention to extreme details and perfection at a pixel level
- Understanding of design aesthetics, graphic standards and brand consistency
Tools
- Familiarity with browser inspector, cross-browser testing and debugging
- Experience with Accessibility testing
- Hands-on experience with Photoshop/Sketch/Figma
- Experience with JIRA, Monday.com or equivalent PM tools preferred
Benefits
Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest-growing marketing technology companies.
– Comprehensive medical, dental, and vision insurance
– Monthly discretionary reimbursement towards fitness, home office and/or Learning and Development opportunities
– Generous Parental Leave & flexible vacation policy
We are a remote first company and recruit from all over India; this role would require maintaining Indian Standard Time of business
Although never required, Bluecorians will have the option to work from our Noida headquarters on occasion moving forward
About Us
Bluecore is a marketing technology company that’s reimagining how the world’s fastest-growing retail brands transform casual shoppers into lifetime customers. Through our patented retail data model and the recent release of Bluecore Communicate™ and Bluecore Site™, we replace manual processes with an intelligent, AI-driven workflow. We are credited with doubling email revenue and increasing customer retention for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Glassdoor and ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies.
We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together – but employees will always have the option on where they work best.
At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Senior Customer Success Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with sophisticated Enterprise e-commerce marketing teams. You are accountable for the customer’s overall success with Bluecore, including adoption of Bluecore solutions, maintaining overall customer health, experience, and satisfaction, and having a strong focus on the customer retention. The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life. You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heros within their organization!
Responsibilities
- Drive performance marketing for our retail e-commerce customers through understanding their business needs, mapping goals, and executing on marketing strategy through the use of Bluecore’s platform
- Proficient in implementing and managing Matech SaaS solutions for multi-level customer environment
- Deep understanding of email marketing, SMS marketing, digital marketing operations, ESP platforms, data analytics, business intelligence, CRM and database integrations
- Manage customer experience through effective communication, maintaining customers overall health, and having a strong focus on growth and performance to ensure retention
- Utilize your knowledge of the customers marketing initiatives, segments, marketing stack, and technical capabilities to optimize their use of our solutions in a way that builds our strategic impact and drives deeper product utilization.
- Partner with Services, Product, Sales and other internal teams to identify and prioritize new capabilities that could add value for the customer and collaborate on launching new offerings.
- Present data driven recommendations, content and audience recommendations, and program expansions to customers by leveraging your analytical skills and retail e-commerce industry knowledge
- Apply strong program management rigor; able to multitask, effectively prioritize issues/escalations, and manage multiple customer initiatives simultaneously.
Qualifications
- BA/BS degree and 4 + years of relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company
- Brand-side retail experience or digital marketing experience for retail customers required
- Customer success, account management or related experience in a fast paced, innovative SaaS technology company a plus
- Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred.
- Willingness to travel to customers at least 20% of the time
- Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment
Salary Range: $115k to $135k + 20% variable compensation.
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Senior Email Deliverability Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Senior Email Deliverability Manager
Bluecore is a Retail Performance Cloud specializing in A.I.-based workflows. Our unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent, marketing communications and personalized campaigns in seconds vs. days. More than 400 retail brands (with 25% of the top 50 Internet Retailers), including Staples, Perry Ellis, Teleflora and Best Buy Canada, increase their performance with less effort leveraging our products. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the 37th annual Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies.
At Bluecore we empower digital marketers with the tools to quickly and easily identify targeted audiences from large datasets and reach individual customers with personalized content. Our customers include some of the most prominent digital retail brands in the nation. As we continue to add customers we are continuously re-evaluating our infrastructure and making it more robust and scalable. We’ve been around since 2013 and are one of the fastest-growing SaaS companies in NYC during that time frame.
What We Are Looking For:
As a Senior Email Deliverability Manager, you will be a part of our customer-facing deliverability team & will work with our 400+ eCommerce clients. The perfect candidate will be an expert in everything deliverability from monitoring and alerting on inbox thresholds to having in-depth knowledge on ISPs. You will be responsible for maintaining relationships with the leading ISPs and staying abreast of industry trends.
What You Will Do:
- Provide consultative email deliverability professional services to our customers
- Conduct in-depth investigations, reviews, and audits into email sending practices
- Assist customers with blocklists, spam traps, and issues with ISPs
- Monitor delivery metrics and provide resolution to improve the key KPIs
- Provide in-depth analysis of clients’ email programs, to ensure improved deliverability overall and adhering to best practices
- Work closely with product and analytics teams to improve email reporting
What Skills You Need To Have:
- A minimum of 5 years of work experience in a data-driven email deliverability role
- Experience in a customer-facing role, preferably with eCommerce senders
- Strong presentation skills
- Ability to run and analyze email deliverability reports and make data-driven recommendations
- Experience with ESPs like Sendgrid, Sparkpost, and third-party deliverability vendors, like Return Path/Validity, 250OK, Kickbox & TowerData
- Familiarity with DNS & authentication protocols (e.g., DKIM, SPF, DMARC)
- Up-to-date knowledge of the latest Gmail and Yahoo announcement
- Working knowledge of CNAME DNS record types, Google Postmaster & SNDS
- Understanding of bounce handling and categorization
- Experience in communicating with ISP abuse desks and email blocklist providers for preemptive and reactive mitigations
- Knowledge of spam regulations & compliance policies, like CAN-SPAM, GDPR and CASL
- Ability to document troubleshooting and problem resolution steps
Bonus Skills & Experience
- Jira, Google Sheets, PowerPoint, Looker, DataStudio
- Experience with ReturnPath/Validity, Kickbox, eDatasource, Inbox Monster, TowerData
- Technical documentation & articles
Software Engineer – Backend
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
- Design, architect, and build performant, reliable, high-quality systems at scale
- Own projects end-to-end, including gathering requirements, crafting, implementing, testing, deploying, and maintaining systems
- Work cross-functionally with product managers, data scientists, and engineers to deliver high-quality products
- 1-3 years of meaningful professional experience
- B.E./B.S. in one of the following departments (i) Computer Science, (ii) Computer Engineering, (iii) Information Sciences, (iv) Mathematics or relevant field/equivalent work experience
- Significant programming expertise.
- Experience with languages such as Python or Go is a plus
- Track record of delivering high-quality products
- Passion for learning new technologies and developing skills
- A knack for getting things done, whether it be independently or in a team
- Experience/Passion for exploring diverse fields such as Machine Learning, AI, microservice architecture